CuidArte, Enferm; 15 (1), 2021
Publication year: 2021
Introdução:
Problemas de comunicação entre usuários e profissionais das unidades de saúde evidenciam
comprometimento no atendimento de qualidade à população. Nesse sentido, acadêmicos de medicina, do interior
paulista, aplicaram um Projeto Aplicativo, que consiste num método de intervenção na realidade, buscando aprimorar
essa relação e vínculo entre usuários do sistema de saúde e profissionais da unidade de saúde. Objetivo:
Avaliar a
efetividade de uma capacitação feita por estudantes de medicina, por meio do Projeto Aplicativo, associado aos
Procedimentos Operacionais Padrões (POPs), em uma Unidade Básica de Saúde da família (UBSF), visando melhorar o
atendimento e a escuta qualificada no ambiente das unidades e promover saúde de forma mais humanizada. Método:
Pela disciplina “Programa de Integração Comunitária”, em uma Unidade Básica de Saúde da Família, estudantes de
medicina aplicaram uma atividade prática intitulada “dinâmica do barco”, a partir da explicação dos POPs
administrativos, viabilizando formular o Projeto Aplicativo. A dinâmica buscou demonstrar a importância da escuta
qualificada para um bom trabalho em equipe entre os funcionários da unidade, a partir de procedimentos de
padronização dos atendimentos...(AU)
Introduction:
Communication problems between users and professionals of health units show commitment to quality care to
the population. In this sense, medical academics from the interior of São Paulo State applied an Application Project, which
consists of a method of intervention in reality, seeking to improve this relationship and bond between health system users and
health unit professionals. Objective:
To evaluate the effectiveness of a training done by medical students, through the
Application Project, associated with Standard Operating Procedures (Pops), in a Basic Family Health Unit (UBSF), aiming to
improve the service and qualified listening in the environment of the units and promote health in a more humanized way.
Method:
By the discipline "Community Integration Program", in a Basic Family Health Unit, medical students applied a
practical activity entitled "boat dynamics", from the explanation of the administrative Pops, making it possible to formulate the
Application Project. The dynamic sought to demonstrate the importance of qualified listening for good teamwork among
employees of the unit, from procedures of standardization of administrative care that the management of the unit would
already have to apply in UBSF, to facilitate user scheduling and queries, known as Pops. Result:
There was a greater
understanding and consequent social responsibility of the employees and workers of UBSF regarding the importance of
welcoming and qualified listening offered to the users of the unit, by the dynamics and the application of Pops in an
interactive way among them. Conclusion:
The employees realized the importance of the bond created between the user and
the worker and revealed an empathic way of dealing with the difficulty of understanding the other employee at the time of
the dynamics, demonstrating the importance of the Primary Care Application Project (PC). Thus, it is inferred that the
Application Project is an essential training for Health users, because it aims to promote a better means of coexistence in the
health unit, based on welcoming and qualified listening, providing responsibility and commitment to health in an equal way
between employee and patient of the Unified Health System (SUS).(AU)
Introducción:
Los problemas de comunicación entre usuarios y profesionales en las unidades de salud muestran un
compromiso con la calidad del servicio que se brinda a la población. En este sentido, estudiantes de medicina del interior
paulista desarrollaron un Proyecto de Aplicación, que consiste en un método para realizar una intervención en la vida de esta
población buscando mejorar esta relación y el vínculo entre usuarios del sistema de salud y profesionales. Objetivo:
Evaluar la...(AU)
