Online braz. j. nurs. (Online); 11 (2), 2012
Publication year: 2012
Aim:
understanding communication difficulties facing nurses in their general duties in a hospital context and the strategies used to overcome these difficulties. Method:
a descriptive study using a qualitative approach which included 19 nurses from a university hospital, using a vignette and semi-structured interviews for collecting data and thematic analysis as the technique for data analysis. Results:
the participants considered the main difficulties were: fragmentation of work processes; work shifts; resistance to change and work team involvement. In light of these problems, a number of workshops and training programs were held covering topics such as communication, formalization of actions/conduct, and optimization of written/verbal communication. Conclusion:
the study shows the nurses need to improve their managerial communication skills by understanding the importance of interpersonal relations and skills in dealing with people.
